Our Process

Not a Jack of all trades - Before considering a contract or project, we assess our skills compatibility with the client's request.

Understand what the agency’s customers want and needs are (internal and external) by having in-depth discussions with stakeholders to define success factors. Gain an understanding of existing work processes, culture, and common communications styles across disparate groups.

Focusing on the customer in an end-to-end process, we identify the existing level of capability within the agency and if they support present and future technologies. We then augment those capabilities if any gaps are identified.

We employ the guiding principles of the ITIL4 framework. ~focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.